Im looking forward to leaving him my review next week. The second conversation was particularly uncomfortable, implying that the delay in service was somehow my own fault.Incidentally, the other service I finally called ordered the part immediately and will have it Monday afternoon, has me scheduled for a specific time slot on Tuesday (four days from now), and has already given me a firm price for parts and labor.all with the utmost courtesy. When I let Rix know Id gone another route, I got two calls in quick succession, one of which warned ominously that Id pay three times as much for my alternate repair service instead of letting Rix do it, since they were already coming to house today (news to me!). Then I couldnt get a commitment on when the service could be performed. Rix didnt order my replacement boot until two weeks after my first contact it didnt arrive for another couple weeks after that. Visit and discover ratings, location info, hours, photos and more for Rix Audio. After two months, and at least six follow-up calls or texts (all initiated by me), I finally gave up. Rix Audio Video & Appliance, 3816 Pepperell Pkwy, Opelika, AL 36801. When the washer boot got bent out of shape and the washer started leaking, Rix was the first place I turned to for the repair. I bought a washer-dryer duo from Rix a few years back and was very happy with the appliance, the price and the experience. It makes no sense as to why you would treat anyone this way let alone a customer. I don’t even know what to say except maybe they only like to sell to people that look like them? I could not explain their rude behavior to us any other way. We are seriously appalled at their behavior and lack of customer service. Plus every time I spoke on the phone with them, they would cut me off mid sentence and hang up the phone.
#Rix opelika al install#
They finally came at 3:45 - almost 2 hours late and bang bang boom took 15 minutes to install the appliance and left like they had to catch the train. Then my husband called them at 3:30 and the person on the phone became upset and used the GD curse words. They were supposed to come at 2 pm to put in our appliance, I called them at 2:30 and they said we are on our way. I was really surprised at the terrible customer service after reading all the reviews and usually knowing that local places are nicer than brand name stores, my husband and I were in shock when The person on the phone used the G**D*** word.